Companies that fail to effectively manage the client relationships are suffering from never-never clients (they never complain and you never hear from them again).

The importance of high quality customer care:

• 58% of consumers will switch companies because of poor customer service. (Microsoft)
• 89% of consumers are more likely to make another purchase after a positive customer service experience. (Salesforce Research)
• If the company’s customer service is excellent, 78% of consumers will do business with a company again after a mistake. (Salesforce Research)
• Nearly three out of five consumers report that good customer service is key for them to feel loyalty toward a brand. (Zendesk)
• Roughly 50% of customers say they would switch to a new brand after one bad experience. (Zendesk)
• After more than one bad experience, around 80% of consumers say they would rather do business with a competitor. (Zendesk)

The webinar is limited to the first 30 people so please register early.